Experience
Work history & education
Rice University
User Experience Designer / IT Specialist & Digital Strategy
Mar 2020 - Jun 2026, Greater Houston, Remote
Owned the design lifecycle for departmental web platforms, translating complex business requirements into wireframes and high-fidelity prototypes. Managed the transition and go-live processes for high-traffic sites within Drupal, WordPress, and LiveWhale, ensuring design integrity across different technical architectures. Served as the primary lead for faculty and staff technical success, resolving high-volume support requests via email, phone, and ticketing systems for straightforward, non-technical troubleshooting. Developed and delivered comprehensive training programs, documentation, and video content to help non-technical users effectively manage their own web content and digital workflows. Built and maintained scalable design systems for the OIT and TSS rebranding initiatives, ensuring visual consistency across all institutional platforms. Navigated departmental roadmaps and led back-to-back strategy meetings to align user experience with executive-level goals. Conducted audits and implemented design fixes to ensure all web properties remained WCAG compliant and inclusive.
Malone Media Group
SEO Analyst/Developer
Sep 2018 - Feb 2020, Houston, Texas Area, On-site
Assisted the SEO team in meeting goals and deadlines for content deliverables for leading auto group dealerships in the United States and Europe. Utilized Google Analytics, SEMRush, and Moz to analyze traffic metrics, optimize landing pages, and create data-driven UX layouts. Provided high-fidelity mock-ups and developed custom landing pages and websites to fulfill shifting regional organizational needs.
Houston-Galveston Area Council
Web Designer
Jun 2018 - Sep 2018, Houston, Texas, United States, On-site
Temporarily embedded within the Texas State organization's Data Services department, assisting with core website maintenance, UI redesigns, and front-end coding across various technical languages.
Houston First Corporation
Web Designer
Feb 2016 - Jun 2018, Greater Houston, On-site
Designed and maintained the digital presence for Houston First Corporation and its extensive portfolio of major regional brands, tourism initiatives, and premier venues, including Visit Houston, My Gay Houston, Hola Houston, Comicpalooza, the Houston Sports Authority, the Houston Film Commission, and the George R. Brown Convention Center. Collaborated on major high-profile sporting and entertainment events hosted across institutional venues, managing digital assets and presence for partnerships involving the NFL, MLB, and NBA. Analyzed SEO data and metrics to target ad and media buys using industry-standard tools and services. Collaborated with Social Media, Public Relations, and Advertising Accounts teams to create targeted landing pages for promotions and high-impact graphics. Managed cross-functional projects and assisted with City of Houston tourism committee efforts, driving engagement across theater districts, convention districts, and the Houston Film Commission. Worked closely with external marketing firms and integration development companies to execute complex promotional partnership deals.
AmeriCommerce
Senior Processing Coordinator
Aug 2013 - Jan 2015, Beaumont-Port Arthur Area, On-site
Trained new e-Commerce clients on the AmeriCommerce CMS platform, guiding them through connecting social media apps, tracking analytics, and deploying custom API integrations. Produced engaging video tutorials, wrote clear documentation copy, and created supporting graphics for the corporate knowledge base and engineering blogs.
Education
Harvard University; edX
Certificate for User Experience Design
Mar 2020 – Mar 2021, Online
Earned an Associate of Arts and Sciences certificate in User Experience Design with a final grade of 95. Developed core competencies in managing design systems, ensuring alignment with Web Content Accessibility Guidelines, and mastering foundational user experience methodologies.
Faris Technical Institute
Associate's degree, Computer Aided Drafting & Design
Graduated 2012, Nederland, Texas
Completed an Associate of Arts and Sciences degree of Computer Aided Drafting and Design. Received technical training in utilizing specialized software to create precise, detailed designs for components and processes using static and scalable metrics. Acquired foundational skills in establishing design systems and setting visual direction, building an essential framework for creating accurate visual representations of interfaces.
Nederland High School
High School Diploma, Art/Art Studies, General
Graduated 2006, Nederland, Texas
Earned a High School Diploma with a focus on Art and Art Studies. Actively participated in extracurricular activities and societies including Art, Webmastering, German Club, Yearbook, and Journalism. Honored as a Second Place Scholarship Winner and received the Art IV Award while developing early skills in design systems and AutoCAD.